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Delivery

How much is UK standard delivery?

Our UK Standard delivery is £3.49

 

How long will UK standard delivery take?

Our UK standard delivery will take 3-5 working days

 

How much is UK Next day delivery?

Our UK Next day delivery is £4.99

 

How much is UK Saturday delivery?

Our UK Saturday delivery is £11.99

 

How much is Europe Express delivery?

Our Europe Express delivery is £14.99

 

How long will Europe Express take?

Our Europe Express will take 2 – 4 working days

 

How much is Europe Standard delivery?

Our Europe Standard delivery is £8.99

 

How long will Europe Standard take?

Our Europe Standard delivery takes 5 – 7 working days

 

How much is Rest of World Express delivery?

Our Rest of World Express delivery is £19.99

 

How long will Rest of World Express take?

Our Rest of World express takes 3 – 7 working days

 

How much is Rest of World Standard delivery?

Our Rest of World standard delivery is £9.99

 

How long will Rest of World Standard take?

Our Rest of World standard delivery takes 5 - 7 working days

 

 

What is the next service and when will I get my order?

Our Next Day service only applies to working days and orders must be placed before 15:00 (3pm) in order to guarantee receipt of goods the following day. Any Next Day orders put through after this time will be considered for the service if possible but cannot be guaranteed.

The Next Day service is not available for Isle of Man, Scilly Isles or Scottish Highlands and Islands (except AB10–25 areas).

 

 

What is the Saturday delivery service and when will I get my order?

Our Saturday Delivery service is designed to suit those who work during the week and want to ensure that they are at home to receive their parcel. By selecting the Saturday Delivery option, you acknowledge that your goods will only be attempted for delivery on a Saturday and on no other day. In order to qualify for same-week Saturday Delivery, you must place your order before 15:00 (3pm) on Friday. In the event that your order is placed after this deadline, your goods will be delivered the following Saturday.

The Saturday Delivery service is not available for Ireland, Channel Islands, Isle of Man, Highlands and Islands, Northern Ireland (except Belfast) or Scilly Isles.

The courier will request a signature as proof of delivery. If you miss the delivery when our couriers attempt to deliver the parcel, a card will be left at your address. Please follow the instructions on the card to arrange redelivery or collection from a depot. You will need to take two forms of I.D. if collecting your parcel in person.

 

How does my order get delivered?

All our UK parcels are shipped with the DPD courier network. Please visit their website for more information.  www.dpd.co.uk 

 

How do I know if I need Europe or Rest of World delivery?

Once you have entered your address, you will be able to select either our Europe or Rest of World Express service. If you are unsure of which service applies to you, please contact our team for information.

 

How will my Europe / Rest of World order be sent to me?

Most overseas orders are shipped with the TNT courier delivery service. Please visit their website for more information – www.tnt.co.uk  

We may use another reputable courier for certain overseas deliveries.

 

 

Will I have to pay any customs charges?

If you are an overseas customer - your order may be subject to additional customs and import duties to be paid once your parcel has reached its destination country. We have no control over these charges and can provide no estimate of what any potential charges might be. Customs and import duties are the responsibility of the parcel’s recipient; if you are concerned about any potential fees, we would recommend contacting your local customs office for advice.