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Order Issues

How can I track my order?

Once your order has been dispatched, you will receive an email containing a code and details of how to track your parcel.

 

What do I do if I don’t receive my order?

If you believe that your order is lost or you feel that the delivery is delayed beyond our estimated shipping time, please contact us by email quoting your order number - enquiries@southbeachswim.co.uk 

You must inform us of any unforeseen delays. If you feel that your parcel is delayed beyond 3 working days of the estimated arrival, please let us know as soon as possible.

 

What do I do if my order is faulty or damaged?

If you believe that any item received is faulty or damaged, please contact us via email as soon as possible quoting your order number before returning goods. Once returned, our team will inspect the items and if deemed faulty, we will refund you in full or offer an exchange if desired and reimburse you for any return postage costs incurred. In order for us to reimburse you of any postage charges, you must have a valid order number / confirmation.