UK Delivery Notes
Please note that our Next Day service only applies to working days and orders must be placed before 15:00 (3pm) in order to guarantee receipt of goods the following day. Any Next Day orders put through after this time will be considered for the service if possible but cannot be guaranteed.
The Next Day service is not available for Isle of Man, Scilly Isles or Scottish Highlands and Islands (except AB10–25 areas).
Our Saturday Delivery service is designed to suit those who work during the week and want to ensure that they are at home to receive their parcel. By selecting the Saturday Delivery option, you acknowledge that your goods will only be attempted for delivery on a Saturday and on no other day. In order to qualify for same-week Saturday Delivery, you must place your order before 15:00 (3pm) on Friday. In the event that your order is placed after this deadline, your goods will be delivered the following Saturday.
The Saturday Delivery service is not available for Ireland, Channel Islands, Isle of Man, Highlands and Islands, Northern Ireland (except Belfast) or Scilly Isles.
The courier will request a signature as proof of delivery. If you miss the delivery when our couriers attempt to deliver the parcel, a card will be left at your address. Please follow the instructions on the card to arrange redelivery or collection from a depot. You will need to take two forms of I.D. if collecting your parcel in person.
UK parcels are shipped with the DPD courier network. Please visit their website for more information.
Once you have entered your address, you will be able to select either our Europe or Rest of World Express service. If you are unsure of which service applies to you, please contact our team for information.
Most overseas orders are shipped with the TNT courier delivery service. Please visit their website for more information. We may use another reputable courier for certain overseas deliveries.
Please note that if you are an overseas customer, your order may be subject to additional customs and import duties to be paid once your parcel has reached its destination country. We have no control over these charges and can provide no estimate of what any potential charges might be. Customs and import duties are the responsibility of the parcel’s recipient; if you are concerned about any potential fees, we would recommend contacting your local customs office for advice.
Once your order has been despatched, you will receive an email containing a code and details of how to track your parcel.
If you believe that your order is lost or you feel that the delivery is delayed beyond our estimated shipping time, please contact us quoting your order number.
You must inform us of any unforeseen delays. If you feel that your parcel is delayed beyond 3 working days of the estimated arrival, please let us know as soon as possible.
We will refund in full or exchange ordered items if returned to us in original, unworn condition within 14 days of taking receipt of the goods. Whether or not we accept returns after this period is at our discretion. We may return goods to you if items are received after this period. If you are unsure about returning goods, please contact us first for advice.
In order for us to accept the return, goods must be in a new saleable condition, with all tags and labels still attached. For health reasons, we cannot accept returns of any swimwear which has had the hygiene seal removed.
If we feel, beyond reasonable doubt, that items have been worn, we will not accept returns of the goods.
To return or exchange an item, simply complete the returns form enclosed with your order. If you have lost the returns form or didn’t receive it, please contact us to request a replacement via email. Our returns address can be found on the form.
We offer free Second Class Royal Mail Returns. To make use of this free service, you will need to use our postage label which you will find on the returns form. Simply cut this label out, ensuring that the label borders are still intact, and attach securely to the outside of your parcel. Don't forget to enclose the returns form within your parcel and ensure that your order number is written in the relevant space. Any returns forms which have been completed incorrectly could be subject to a delay in processing the return/exchange.
Alternatively, you may send items back via any secure service or courier of your choosing which requires proof of delivery (such as Royal Mail Recorded). This will be at your own cost. South Beach cannot accept responsibility for any goods not received; until the parcel is signed for by a member of our returns staff, the parcel is your responsibility. The customer will also be accountable for any return costs in the case of non-faulty returns or exchanges.
When sending us a return, always obtain a proof of postage receipt in the event of a parcel becoming lost. If you think that your return may have been lost, contact us with as much information as possible and we will endeavour to help as best we can.
Please note that we can only process an exchange for the same item in a different colour or size; this applies even if your requested exchange item is the same price as the one originally ordered.
If you believe that any item received is faulty or damaged, please contact us quoting your order number before returning goods. Once returned, our team will inspect the items and if deemed faulty, we will refund you in full or offer an exchange if desired and reimburse you for any return postage costs incurred. In order for us to reimburse you of any postage charges, you must have a valid receipt.