Delivery & Returns
Can I return my order?
We will refund in full ordered items if returned to us in original, unworn condition within 14 days of taking receipt of the goods. Whether or not we accept returns after this period is at our discretion. We may return goods to you if items are received after this period. If you are unsure about returning goods, please contact us first for advice. We're sorry we are unable to offer exchanges : Refunds only. If you use our pre-paid service, please note a postage charge of £2.50 will be deducted from your refund.
In order for us to accept the return, goods must be in a new saleable condition, with all tags and labels still attached. We will not accept items which have been stained or marked whilst trying on; please therefore take extra precautions when trying garments if wearing make-up or fake tan. For health reasons, we cannot accept returns of any swimwear which has had the hygiene seal removed.
If we feel, beyond reasonable doubt, that items have been worn, we will not accept returns of the goods.
How do I return my order?
To return an item, simply complete the returns form enclosed with your order. Simply cut the address label out, ensuring that the label borders are still intact, and attach securely to the outside of your parcel and take it to the post office. Don't forget to enclose the completed returns form within your parcel and ensure that your order number is written in the relevant space. Any returns forms which have been completed incorrectly could be subject to a delay in processing the return.
Our returns address can be found on the form. You can use our pre paid service (which we then deduct £2.50 off your refund to cover some of the cost) or you can return it using a secure service at the post office - which is at your own cost. Please keep hold of proof of postage for all returns.
Do I have to pay to return my order?
We offer Second Class Royal Mail Returns Service - which you don't have to pay for, we'll just deduct £2.50 from your refund to cover some of the cost. All postage charges are non-refundable. You can use our pre-paid postage label which you will find on the returns form.
Alternatively, you may send items back via any secure service or courier of your choosing which requires proof of delivery (such as Royal Mail Recorded). This will be at your own cost. South Beach cannot accept responsibility for any goods not received; until the parcel is signed for by a member of our returns staff, the parcel is your responsibility. The customer will also be accountable for any return costs in the case of non-faulty returns or exchanges.
When sending us a return, always obtain a proof of postage receipt in the event of a parcel becoming lost. If you think that your return may have been lost, contact us with as much information as possible and we will endeavour to help as best we can.
What do I do if my order is faulty or damaged?
If you believe that any item received is faulty or damaged or that you have received a different item to your order, please contact us via email as soon as possible quoting your order number before returning goods. Please return all faulty or damaged goods using our pre paid service label (no other postage charges will be refunded). Once returned, our team will inspect the items and if deemed that the original item is faulty, we will refund you. Please remember to obtain proof of postage and a valid receipt when returning faulty goods.